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Frequently Asked Insurance Questions

Here are the most common insurance questions IST Insurance Services receives.

Our insurance brokers are always available to answer any questions and address any concerns you may have. Call us at (214) 299-7605 for any further inquiries.

Are you selling me the most expensive option so can make more money off commission?

No, I am not. I am not in the business of selling you anything. My role is to help you find what you really need in terms of personal and commercial insurance.

Are you a captive agent?

No, I am not. I am an independent agent! I have access directly to a dozen different carriers (insurance companies) and indirectly, to dozens more. I do the insurance shopping for and with you!

Once, you get me into a policy, you become unreachable. Right?

No, I do not. My clients will give faith of the hours they can reach me at and me and my staff level of commitment to them and...hopefully, to you as well.

Is the rate given to me accurate?

Our team makes sure to provide you with the most accurate rate possible so that you know what to expect. If anything, the estimate we give you is higher than the actual price as we rather underpromise and overdeliver.

My current insurance company has significantly increased my rate. How can I get a lower rate?

If your current insurance company has increased your rate, you can be sure to find lower rates with IST Insurance Services. Our insurance brokers are here to find you the most competitive prices on the market today, and we’ll fit you with an insurance package that suits both your needs and your budget.

Is there a fee for getting an insurance quote?

With us, there isn’t.

Book a no-obligation consultation with our team, and you’ll receive free insurance quotes from different carriers so that you can easily compare and contrast. We work with you to find the right insurance quote, no strings attached.

What is the difference in insurance if my vehicle is financed?

If you’re financing your vehicle, lenders require full coverage rather than the mandatory minimum coverage for your region. To qualify, you’ll have to invest in collision coverage as well as comprehensive coverage.

I have an RV/motorhome that I want to insure. Do you offer coverage?

Yes, at IST Insurance Services, we offer specialized RV and motorhome insurance.

Ask our insurance brokers today about our customized insurance plans.

What is collision coverage?

Collision coverage pays for vehicle repair or replacement in the event of a crash with another vehicle or an object connected to the ground. You are covered up to the current cash value of your car.

What is comprehensive coverage?

Comprehensive insurance pays for the repair or replacement of your vehicle in the event of damage caused by an unexpected situation such as theft, vandalism, fire, natural disaster, falling or flying objects, or civil disobedience. You are covered up to the current cash value of your car.

What is an “at-fault” accident?

An “at-fault” accident is when you are considered responsible for causing it, either through an act of your own or a failure to take action.

If I let my friend drive my car, will he or she be covered?

In most cases, car insurance goes with the car rather than the driver. Hence, as long as your friend has a license, your insurance should cover any damage that might occur.

What is a lapse in insurance?

A lapse occurs when you stop paying for or cancel your car insurance. We recommend avoiding an insurance lapse as this can result in costly consequences.

When you choose IST Insurance Services, we make sure you’re making your payments on time and let you know about all the risks involved.

What is a deductible?

When submitting an insurance claim, a deductible is an amount you’re responsible for before the insurance company covers the rest.

As your dedicated insurance brokers, we do our best to introduce you to carriers with the lowest deductibles so that you barely ever have to pay out of pocket. This way, not only will you shop the most competitive rates, but you’ll also discover trustworthy lenders that prioritize their clients.

How long do tickets and/accidents stay on my driving record?

Typically, driving accidents and tickets stay on your record for 3 years, but depending on the severity of the violation, they could be there for up to 10. For example, an “at-fault” accident will remain on your driving record for at least 6 years from the date of conviction.

Is hail damage covered?

Comprehensive insurance covers hail damage as it falls under the category of “act of nature”. Still, this usually involves a deductible. If severe damage has occurred, you are covered up to the actual cash value of the vehicle.

Is my car covered for damage caused by a flood?

Again, comprehensive coverage covers flood damage. If you want full insurance coverage for your vehicle, specifically for non-vehicular accidents, opting for this extra coverage is essential.

I drove through a pothole and damaged my car. Is the damage covered?

If you have collision coverage or all-perils coverage in your car insurance plan, you are covered for all pothole damage. Driving through a pothole is considered a single-vehicle collision and is, therefore, a covered loss.

How do limits and deductibles impact my premium?

Your premium is how much you pay your insurance company regularly to keep your coverage in place. Depending on the insurance type and specific policies, you can pay your premium monthly, quarterly, biannually, or annually. Whether it’s home, car, or life insurance, limits and deductibles are common factors that affect your premium rates.

An insurance limit is the maximum amount covered when making a claim—usually, the higher your coverage limit, the higher your premium. Our insurance agents can guide you in the right direction when it comes to pinpointing the perfect coverage limit for your needs. And they’ll stay on budget, too!

An insurance deductible is the amount of money you have to pay out of pocket for a covered claim. Generally, you may be able to save money on premiums by selecting policies with higher deductibles. Consult with our insurance professionals to see what’s in your best interest.

What is no-fault insurance?

No-fault insurance means that your insurer will process your claims and cover the damage, no matter who is at fault for the accident. This insurance type speeds up the coverage process, increasing premiums for the party at fault.

When should I review my insurance protection?

At IST Insurance Services, we believe it’s a good idea to review your insurance protection at least once a year. Still, if you have gone through a significant life change, it’s best to check in with us as soon as possible.

Get in touch with us now at (214) 299-7605 to schedule an appointment.

Contact us now to get a free estimate
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